Course Synopsis

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This Anger Management workshop will help teach you how to identify what triggers your anger and what to do when you get angry.

Course objectives

  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-Messages.
  • Negotiation and solution-building.
  • Reflect on one’s hot buttons and personal anger dynamics.
  • Learn and practice de-escalation techniques.


Course Curriculum

  • 1

    Getting Started

    • Module 1 - Introduction

    • Module 1 - Getting Started

    • Module 1 - Workshop Objectives
  • 2

    Understanding Anger

    • Module 2 - Understanding Anger

    • Module 2 - The Cycle of Anger

    • Module 2 - Understanding Fight or Flight

    • Module 2 - Common Myths about Anger

    • Module 2 - Video

    • Module 2 - Quiz
  • 3

    Do's and Don'ts

    • Module 3 - Do's and Dont's

    • Module 3 - Unhelpful Ways of Dealing with Anger

    • Module 3 - Helpful Ways of Dealing with Anger

    • Module 3 - Video

    • Module 3 - Quiz

  • 4

    Gaining Control

    • Module 4 - Gaining Control

    • Module 4 - A Word of Warning

    • Module 4 - Using Coping Thoughts

    • Module 4 - Using Relaxation Techniques

    • Module 4 - Blowing off Some Steam

    • Module 4 - Video

    • Module 4 - Quiz
  • 5

    Separate the People from the Problem

    • Module 5 - Separate the People From the Problem

    • Module 5 - Objective vs. Subjective Language

    • Module 5 - Identifying the Problem

    • Module 5 - Using "I" Messages

    • Module 5 - Video

    • Module 5 - Quiz
  • 6

    Working on the Problem

    • Module 6 - Working on the Problem

    • Module 6 - Using Constructive Disagreement

    • Module 6 - Negotiation Tips

    • Module 6 - Building Consensus

    • Module 6 - Identifying Solutions

    • Module 6 - Video

    • Module 6 - Quiz
  • 7

    Solving the Problem

    • Module 7 - Solving the Problem

    • Module 7 - Choosing a Solution

    • Module 7 - Making a Plan

    • Module 7 - Getting it Done

    • Module 7 - Video

    • Module 7 - Quiz

  • 8

    A Personal Plan

    • Module 8 - A Personal Plan

    • Module 8 - Understanding Hot Buttons

    • Module 8 - A Personal Anger Log

    • Module 8 - Video

    • Module 8 - Quiz
  • 9

    The Triple A Approach

    • Module 9 - The Triple A Approach

    • Module 9 - Alter

    • Module 9 - Avoid

    • Module 9 - Accept

    • Module 9 - Video

    • Module 9 - Quiz
  • 10

    Dealing with Angry People

    • Module 10 - Dealing with Angry People

    • Module 10 - Understanding the Energy Curve

    • Module 10 - De-escalation Techniques

    • Module 10 - When to Back Away and What to Do Next

    • Module 10 - Video

    • Module 10 - Quiz
  • 11

    Pulling it all Together

    • Module 11 - Pulling it All Together

    • Module 11 - Process Overview

    • Module 11 - Putting it Into Action

    • Module 11 - Video

    • Module 11 - Quiz
  • 12

    Wrapping Up

    • Module 12 - Wrapping Up

Anger Management