Synopsis

This workshop will give an understanding of what assertiveness and self-confidence each mean (in general and personally) and how to develop those feelings day-to-day. These skills will provide opportunities and benefits to your professional and personal lives.

Workshop Objectives

  • Define assertiveness and self-confidence, and list the four styles of communication
  •  Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilize methodologies for understanding your worth -- and the use of positive self-talk
  •  List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as “I-Messages”
  • Use the STAR model to make your case during a presentation challenge
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.


Course curriculum

  • 1

    Assertiveness and Self Confidence

    • Module 1 - Introduction

    • Module 1 - Getting Started

    • Module 1 - Workshop Objectives
  • 2

    What Does Self-Confidence Mean To You?

    • Module 2 - What Does Self-Confidence Mean To You?

    • Module 2 - What is Assertiveness?

    • Module 2 - What is Self-Confidence?

    • Module 2 - The Four Styles

    • Module 2 - Case Study

    • Module 2 - Video

    • Module 2 - Quiz
  • 3

    Obstacles to Our Goals

    • Module 3 - Obstacles to Our Goals

    • Module 3 - Types of Negative Thinking

    • Module 3 - Case Study # 1

    • Module 3 - Personal Application

    • Module 3 - Case Study # 2

    • Module 3 - Video

    • Module 3 - Quiz
  • 4

    Communication Skills

    • Module 4 - Communication Skills

    • Module 4 - Listening and Hearing; They Aren't the Same Thing

    • Module 4 - Asking Questions

    • Module 4 - Body Language

    • Module 4 - Case Study

    • Module 4 - Video

    • Module 4 - Quiz
  • 5

    The Importance of Goal Setting

    • Module 5 - The Importance of Goal Setting

    • Module 5 - Why Goal Setting is Important

    • Module 5 - Setting SMART Goals

    • Module 5 - Our Challenge to You

    • Module 5 - Case Study

    • Module 5 - Video

    • Module 5 - Quiz
  • 6

    Feeling the Part

    • Module 6 - Feeling the Part

    • Module 6 - Identifying Your Worth

    • Module 6 - Creating Positive Self-Talk

    • Module 6 - Case Study

    • Module 6 - Video

    • Module 6 - Quiz

    • Keep it up ! - Video
  • 7

    Looking the Part

    • Module 7 - Looking the Part

    • Module 7 - The Importance of Appearance

    • Module 7 - The Role of Body Language

    • Module 7 - First Impressions Count

    • Module 7 - Case Study

    • Module 7 - Video

    • Module 7 - Quiz
  • 8

    Sounding the Part

    • Module 8 - Sounding the Part

    • Module 8 - It's How You Say It

    • Module 8 - Sounding Confident

    • Module 8 - Using "I" Messages

    • Module 8 - Case Study

    • Module 8 - Video

    • Module 8 - Quiz
  • 9

    Powerful Presentations

    • Module 9 - Powerful Presentations

    • Module 9 - What to do When You're on the Spot

    • Module 9 - Using STAR to Make Your Case

    • Module 9 - Case Study

    • Module 9 Video

    • Module 9 Quiz
  • 10

    Coping Techniques

    • Module 10 - Coping Techniques

    • Module 10 - Building Rapport

    • Module 10 - Expressing Disagreement

    • Module 10 - Coming to Consensus

    • Module 10 - Case Study

    • Module 10 - Video

    • Module 10 - Quiz
  • 11

    Dealing with Difficult Behavior

    • Module 11 - Dealing with Difficult Behavior

    • Module 11 - Dealing with Difficult Situations

    • Module 11 - Key Tactics

    • Module 11 - Case Study

    • Module 11 - Video

    • Module 11 - Quiz
  • 12

    Wrapping Up

    • Congrats ! - Video

    • Module 12 - Wrapping Up

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