Course Synopsis

Let's face it: we've all had those embarrassing etiquette gaffes. With our Business Etiquette workshop you will be able to educate your participants on how to look and sound their best no matter what the situation. 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed


Course Objectives

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names. 
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Course curriculum

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Business Etiquette

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