Course Synopsis

Let's face it: we've all had those embarrassing etiquette gaffes. With our Business Etiquette workshop you will be able to educate your participants on how to look and sound their best no matter what the situation. 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed


Course Objectives

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names. 
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Course curriculum

  • 1

    Getting Started

    • Module 1 - Introduction

    • Module 1 - Getting Started

    • Module 1 - Workshop Objectives

  • 2

    Understanding Ettiquette

    • Module 2 - Understanding Etiquette

    • Module 2 - Etiquette Defined

    • Module 2 - The Importance of Business Etiquette

    • Module 2 - Video

    • Module 2 - Quiz

  • 3

    Networking for Success

    • Module 3 - Networking for Success

    • Module 3 - Creating an Effective Introduction

    • Module 3 - Making a Great First Impression

    • Module 3 - Minimizing Nervousness

    • Module 3 - Using Business Cards Effectively

    • Module 3 - Remebering Names

    • Module 3 - Video

    • Module 3 - Quiz

  • 4

    The Meet and Greet

    • Module 4 - The Meet and Greet

    • Module 4 - The Three-Step Process

    • Module 4 - Video

    • Module 4 - Quiz

  • 5

    Dining in Style

    • Module 5 - The Dining in Style

    • Module 5 - Understanding your Place Setting

    • Module 5 - Use Your Napkin

    • Module 5 - Eating Your Meal

    • Module 5 - Sticky Situations and Possible Solutions

    • Module 5 - Video

    • Module 5 - Quiz
  • 6

    Eating Out

    • Module 6 - Eating Out

    • Module 6 - Ordering in a Restaurant

    • Module 6 - About Alcoholic Beverages

    • Module 6 - Paying the Bill

    • Module 6 - Tipping

    • Module 6 - Video

    • Module 6 - Quiz
  • 7

    Business Email Etiquette

    • Module 7 - Business Email Etiquette

    • Module 7 - Addressing Your Message

    • Module 7 - Grammar and Acronyms

    • Module 7 - Top 5 Technology Tips

    • Module 7 - Video

    • Module 7 - Quiz

  • 8

    Telephone Etiquette

    • Module 8 - Phone Etiquette

    • Module 8 - Developing an Appropriate Greeting

    • Module 8 - Dealing With Voicemail

    • Module 8 - Cell Phones Do's and Don'ts

    • Module 8 - Video

    • Module 8 - Quiz
  • 9

    Written Letter

    • Module 9 - The Written Letter

    • Module 9 - Thank You Notes

    • Module 9 - Formal Letters

    • Module 9 - Informal Letters

    • Module 9 - Video

    • Module 9 - Quiz

  • 10

    Dressing for Success

    • Module 10 -Dressing For Success

    • Module 10 - The Meaning of Colors

    • Module 10 - Interpreting Common Dress Codes

    • Module 10 - Deciding What to Wear

    • Module 10 - Video

    • Module 10 - Quiz

  • 11

    International Etiquette

    • Module 11 - International Etiquette

    • Module 11 - General Rules

    • Module 11 - Important Points

    • Module 11 - Preparation Tips

    • Module 11 - Video

    • Module 11 - Quiz

  • 12

    Wrapping Up

    • Module 12 - Wrapping Up

Business Etiquette