Course Synopsis

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

Course Objectives

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors

Course curriculum

  • 1

    Getting Started

    • Module 1 - Introduction

    • Module 1 - Getting Started

    • Module 1 - Workshop Objectives

  • 2

    The Big Picture

    • Module 2 - The Big Picture

    • Module 2 - What is Communication?

    • Module 2 - How do we Communicate?

    • Module 2 - Other Factors in Communication

    • Module 2 - Case Study

    • Module 2 - Video

    • Module 2 - Quiz

  • 3

    Understanding Communication Barriers

    • Module 3 - Understanding Communication Barriers

    • Module 3 - An Overview of Common Barriers

    • Module 3 - Language Barriers

    • Module 3 - Cultural Barriers

    • Module 3 - Differences in Time and Place

    • Module 3 - Case Study

    • Module 3 - Video

    • Module 3 - Quiz

  • 4

    Paraverbal Communicatin Skills

    • Module 4 - Paraverbal Communication Skills

    • Module 4 - The Power of Pitch

    • Module 4 - The Truth About Tone

    • Module 4 - The Strength of Speed

    • Module 4 - Case Study

    • Module 4 - Video

    • Module 4 - Quiz

  • 5

    Non-Verbal Communication

    • Module 5 - Non-Verbal Communication

    • Module 5 - Understanding the Mehrabian Study

    • Module 5 - All About Body Language

    • Module 5 - Interpreting Gestures

    • Module 5 - Case Study

    • Module 5 - Video

    • Module 5 - Quiz

  • 6

    Speaking Like a Star

    • Module 6 - Speaking Like a STAR

    • Module 6 - STAR

    • Module 6 - Summary

    • Module 6 - Case Study

    • Module 6 - Video

    • Module 6 - Quiz

  • 7

    Listening Skills

    • Module 7 - Listening Skills

    • Module 7 - Seven Ways to Listen Better Today

    • Module 7 - Understanding Active Listening

    • Module 7 - Sending Good Signals to Others

    • Module 7 - Case Study

    • Module 7 - Video

    • Module 7 - Quiz

  • 8

    Asking Good Questions

    • Module 8 - Asking Good Questions

    • Module 8 - Open Questions

    • Module 8 - Closed Questions

    • Module 8 - Probing Questions

    • Module 8 - Case Study

    • Module 8 - Video

    • Module 8 - Quiz

  • 9

    Appreciative Inquiry

    • Module 9 - Appreciative Inquiry

    • Module 9 - The Purpose of AI

    • Module 9 - The Four Stages

    • Module 9 - Case Study

    • Module 9 - Video

    • Module 9 - Quiz

  • 10

    Mastering the Art of Conversation

    • Module 10 - Mastering the Art of Conversation

    • Module 10 - Level One: Discussing General Topics

    • Module 10 - Level Two: Sharing Ideas and Perspectives

    • Module 10 - Level Three: Sharing Personal Experience

    • Module 10 - Our Top Networking Tips

    • Module 10 - Case Study

    • Module 10 - Video

    • Module 10 - Quiz

  • 11

    Advanced Communication Skills

    • Module 11 - Advanced Communication Skills

    • Module 11 - Understanding Precipitating Factors

    • Module 11 - Establishing Common Ground

    • Module 11 - Using "I" Messages

    • Module 11 - Case Study

    • Module 11 - Video

    • Module 11 - Quiz
  • 12

    Wrapping Up

    • Module 12 - Wrapping Up

Communication Strategies