Course Synopsis

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, web chats, and even smart phone apps.  The customer experience begins long before the purchase is made. This workshop will teach you to discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Course Objectives

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support


Course curriculum

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Customer Support

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