Module 1 - Introduction

Module 1 - Getting Started

Module 1 - Workshop Objectives

Module 2 - When Should Feedback Occur?

Module 2 - Repeated Events or Behvaior

Module 2 - Breaches and Company Policy

Module 2 - When Informal Feeback has Not Worked

Module 2 - Immediately After the Occurence

Module 2 - Case Study

Module 2 - Video

Module 2 - Quiz

Module 3 - Preparing and Planning

Module 3 - Gather Facts on the Issue

Module 3 - Practice Your Tone

Module 3 - Create an Action Plan

Module 3 - Keep Written Records

Module 3 - Case Study

Module 3 - Video

Module 3 - Quiz

Module 4 - Choosing a Time and Place

Module 4 - Check the Ego at The Door

Module 4 - Criticize in Private, Praise in Public

Module 4 - It has to be Face to Face

Module 4 - Create a Safe Atmosphere

Module 4 - Case Study

Module 4 - Video

Module 4 - Quiz

Module 5 - During the Session (I)

Module 5 - The Feedback Sandwhich

Module 5 - Monitor Body Language

Module 5 - Check for Understanding

Module 5 - Pracitce Active Listening

Module 5 - Case Study

Module 5 - Video

Module 5 - Quiz

Module 6 - During the Session (II)

Module 6 - Set Goals

Module 6 - Be Collaborative

Module 6 - Ask for a Self-Assessment

Module 6 - Always Keep Emotions in Check

Module 6 - Case Study

Module 6 - Video

Module 6 - Quiz

Module 7 - Setting Goals

Module 7 - SMART Goals

Module 7 - The Three P's

Moudle 7 - Ask for Their Input

Module 7 - Be as Specific as Possible

Module 7 - Case Study

Module 7 - Video

Module 7 - Quiz

Module 8 - Defusing Anger or Negative Emotions

Module 8 - Choose the Correct Words

Module 8 - Stay on Topic

Module 8 - Empathize

Module 8 - Try to Avoid "You Messages"

Module 8 - Case Study

Module 8 - Video

Module 8 - Quiz

Module 9 - What Not to do

Module 9 - Not Giving Them a Chance to Speak

Module 9 - Talking Down

Module 9 - Becoming Emotional

Module 9 - Case Study

Module 9 - Video

Module 9 - Quiz

Module 10 - After the Session (I)

Module 10 - Set A Follow Up Meeting

Module 10 - Make Yourself Available

Module 10 - Be Very Specific with the Instructions

Module 10 - Provide Support and Resources

Module 10 - Case Study

Module 10 - Video

Module 10 - Quiz

Module 11 - After the Session (II)

Module 11 - Focus on the Future

Module 11 - Measuring Results

Module 11 - Was the Action Plan Followed?

Module 11 - If Improvement is Not Seen, Then What?

Module 11 - Case Study

Module 11 - Video

Module 11 - Quiz

Module 12 - Wrapping Up