We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. The Interpersonal Skills workshop will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
You will be able to recognize ways to create a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. In addition, you will learn to identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Course Objectives
• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions.
Module 1 - Introduction
Module 1 - Getting Started
Module 1 - Workshop Objectives
Module 2 - Verbal Communication SKills
Module 2 - Listening and Hearing They Aren't the Same Thing
Module 2 - Asking Questions
Module 2 - Communication with Power
Module 2 - Video
Module 2 - Quiz
Module 3 - Non-Verbal Communication Skills
Module 3 - Body Language
Module 3 - The Signals You Send to Others
Module 3 - It's Not What You Say, It's How You Say It
Module 3 - Video
Module 3 - Quiz
Module 4 - Making Small Talk and Moving Beyond
Module 4 - Starting a Conversation
Module 4 - The Four Levels of Conversation
Module 4 - Video
Module 4 - Quiz
Module 5 - Moving the Conversation Along
Module 5 - Asking for Examples
Module 5 - Using Repetition
Module 5 - Using Summary Questions
Module 5 - Asking for Clarity and Completeness
Module 5 - Video
Module 5 - Quiz
Module 6 - Remebering Names
Module 6 - Creating a Powerful Introduction
Module 6 - Using Mnenomics
Module 6 - Uh-Oh... I've Forgotten Your Name
Module 6 - Video
Module 6 - Quiz
Module 7 - Infulencing Skills
Module 7 - Seeing the Other Side
Module 7 - Building a Bridge
Module 7 - Giving In Without Giving Up
Module 7 - Video
Module 7 - Quiz
Module 8 - Bringing People to Your Side
Module 8 - A Dash of Emotion
Module 8 - Plenty of Facts
Module 8 - Bringing it All Together
Module 8 - Video
Module 8 - Quiz
Module 9 - Sharing Your Opinion
Module 9 - Using I-Messages
Module 9 - Disagreeing Constructively
Module 9 - Building Consensus
Module 9 - Video
Module 9 - Quiz
Module 10 - Negotiation Basics
Module 10 - Preperation
Module 10 - Opening
Module 10 - Bargaining
Module 10 - Closing
Module 10 - Video
Module 10 - Quiz
Module 11 - Making an Impact
Module 11 - Create a Powerful First Impression
Module 11 - Assessing a Situation
Module 11 - Being Zealous Without Being Offensive
Module 11 - Video
Module 11 - Quiz
Module 12 - Wrapping Up
$19.99
Free with your membership