Module 1 - Introduction

Module 1 - Getting Started

Module 1 - Workshop Objectives

Module 2 - What is Social Media?

Module 2 - Online Communities

Module 2 - User Created Content

Module 2 - Information Sharing

Module 2 - Communication Skills

Module 2 - Case Study

Module 2 - Video

Module 2 - Quiz

Module 3 - Defining your Social Media (I)

Module 3 - It Should be A Living Document

Module 3 - Choosing an Informormation Officer

Module 3 - What Can And Can Not Be Shared

Module 3 - Legal and Ethic Specificiations

Module 3 - Case Study

Module 3 - Video

Module 3 - Quiz

Module 4 - Defining Your Social Media Policy (II)

Module 4 - New Hire Orientation

Module 4 - Let Common Sense Guide You

Module 4 - New Hire Oreintation

Module 4 - Rules on Soliciting and Personal Posts

Module 4 - Nothing Offensive

Module 4 - Case Study

Module 4 - Video

Module 4 - Quiz

Module 5 - Creating a Living Document

Module 5 - What is a Living Document

Module 5 - How Often is it Revised?

Module 5 - Who Will Be In Charge?

Module 5 - Change Management

Module 5 - Case Study

Module 5 - Video

Module 5 - Quiz

Module 6 - Keeping an Eye on Security

Module 6 - Password Rules

Module 6 - Needs Constant Monitoring

Module 6 - Keeping Information Confidential

Module 6 - Protecting Intellectual Property

Module 6 - Case Study

Module 6 - Video

Module 6 - Quiz

Module 7 - Rules to Follow When Posting (I)

Module 7 - Always Show Respect

Module 7 - Stop and Think Before You Post

Module 7 - Always Be Honest

Module 7 - Never Discredit or Talk Ill of Competitors

Module 7 - Case Study

Module 7 - Video

Module 7 - Quiz

Module 8 - Rules to Follow When Posting (II)

Module 8 - Be Transparent

Module 8 - Act Like You Would In Real Life

Module 8 - Grammar and Spelling Still Counts

Module 8 - Never Post When You Are Angry

Module 8 - Case Study

Module 8 - Video

Module 8 - Quiz

Module 9 - Benefits of Social Media

Module 9 - From Audience to Author

Module 9 - Builds Customer Loyalty

Module 9 - Speed and Flexibility in Communication

Module 9 - Two Way Communications

Module 9 - Case Study

Module 9 - Video

Module 9 - Quiz

Module 10 - The Pitfalls of Social Media

Module 10 - Bullying

Module 10 - Group Think

Module 10 - Trolling

Module 10 - Remember it is Out There Forever

Module 10 - Case Study

Module 10 - Video

Module 10 - Quiz

Module 11 - Listen to Your Customers

Module 11 - They Provide Great Feedback

Module 11 - It Makes Them Happy

Module 11 - Improves Your Brand

Module 11 - Improves Product Development

Module 11 - Case Study

Module 11 - Video

Module 11 - Quiz

Module 12 - Wrapping Up