Module 1 - Introduction

Module 1 - Getting Started

Module 1 - Workshop Objectives

Module 2 - Setting Expectations

Module 2 - Defining the Requirements

Module 2 - Identifying Opportunities for Improvement and Growth

Module 2 - Setting Verbal Expectations

Module 2 - Putting Expectations in Writing

Module 2 - Video

Module 2 - Quiz

Module 3 - Setting Goals

Module 3 - Understanding Cascading Goals

Module 3 - The SMART Way

Module 3 - The Three P's

Module 3 - Helping Others Set Goals

Module 3 - Video

Module 3 - Quiz

Module 4 - Assigning Work

Module 4 - General Principles

Module 4 - The Dictatorial Approach

Module 4 - The Apple Picking Approach

Module 4 - The Collaborative Approach

Module 4 - Video

Module 4 - Quiz

Module 5 - Degree's of Delegation

Module 5 - Level One: Complete Supervision

Module 5 - Level Two: Partial Supervision

Module 5 - Level Three: Complete Independence

Module 5 - Video

Module 5 - Quiz

Module 6 - Implementing Delegation

Module 6 - Deciding to Delegate

Module 6 - To Whom Should You Delegate?

Module 6 - Providing Instructions

Module 6 - Monitoring the Results

Module 6 - Video

Module 6 - Quiz

Module 7 - Providing Feedback

Module 7 - Characteristics of Good Feedback

Module 7 - Feedback Delivery Tools

Module 7 - Informal FeedBack

Module 7 - Formal Feedback

Module 7 - Video

Module 7 - Quiz

Module 8 - Managing Your Time

Module 8 - The 80/20 Rule

Module 8 - Prioritizing with the Urgent-Important Matrix

Module 8 - Using a Productivity Journal

Module 8 - Using Routines and Rituals to Simplify Your Workday

Module 8 - Video

Module 8 - Quiz

Module 9 - Resolving Conflict

Module 9 - Using a Conflict Resolution Process

Module 9 - Maintainging Fairness

Module 9 - Seeking Help from Within the Team

Module 9 - Seeking Help From Outside the Team

Module 9 - Video

Module 9 - Quiz

Module 10 - Tips for Special Situations

Module 10 - What to Do If You've Been Promoted from within the Team

Module 10 - What to Do If You're Leading a Brand New Team

Module 10 - What to Do if You're Taking on an Established Team

Module 10 - Video

Module 10 - Quiz

Module 11 - A Survival Guide for the New Supervisor

Module 11 - Ask the Right Questions of the Right People

Module 11 - Go to Gemba

Module 11 - Keep Learning!

Module 11 - Video

Module 11 - Quiz

Module 12 - Wrapping Up